Returns & Exchanges
1. What is Solino Home’s Return & Exchange Policy?
We strive to deliver products that are not only up to the mark, but also delight our customers. However, if for any reason, you need to exchange or return a product, please refer to our policies below:
- We offer a 14-day exchange policy for products bought on our website
- For other channel partners, we follow their individual guidelines on returns and exchanges. We don’t directly accept returns or exchanges on products purchased by third-party websites. However, you can always contact the particular website for assistance on their policy
- All ‘sale’ products are non-returnable
- Once used, products cannot be returned
All returns should be authorized beforehand. To initiate a return or exchange, send us an email on firstname.lastname@example.org along with your order ID and our customer service desk will assist you.
2. Are there any products that cannot be returned?
We offer returns on almost everything except:
- Individual items that were bought as part of a set
- Items that have been washed or removed from the original packaging
- Items purchased at a sample sale
- Solino Home reserves the right to reject returns sent or communicated beyond the stipulated time period or for products that are not in the same condition in which they were received.
3. Do you refund international shipping charges?
- Shipping and handling fees are non-refundable. Solino home will not be responsible for any costs incurred on international returns.
4. Do you offer a warranty on your products?
At Solino Home, we work towards providing you the highest quality products that, if cared for well, are designed to last for a long time. We only offer warranty on manufacturing defects, if any. In case you think your product has a manufacturing defect, please reach out to us on email@example.com and someone from our team will be happy to assist you.