1. What is Solino Home’s Return & Exchange Policy?
At Solino Home we stand behind our products and look to delight our customers. However, if you are not satisfied due to any reason and would like to exchange or return a product, we’ll gladly assist you in order to make things right.
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We offer a 30 day return policy for items purchased directly from our website. Please note, we do not offer exchanges at this time.
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For other channel partners, we follow their individual guidelines on returns and exchanges. We don’t directly accept returns or exchanges on products purchased by third-party websites. However, you can always contact the particular website for assistance on their policy.
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Sale items are final sale and non-returnable.
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Used items cannot be returned.
- All returned items must be unwashed, neatly folded, and in their original packaging box.
All returns must be authorized beforehand. To initiate a return, please fill out the form here or email us at hello@solinohome.com along with your order ID and product images. Our customer service team will get back to you with the return instructions and assist you through the process.
2. Are there any products that cannot be returned?
We offer returns on almost everything except:
- Individual items that were bought as part of a set
- Items that have been washed or removed from the original packaging
- Items purchased at a sample sale
- Solino Home reserves the right to reject returns sent or communicated beyond the stipulated time period or for products that are not in the same condition in which they were received.
3. Do you offer exchanges?
We currently do not offer exchanges. If you'd like a different product, please return your item by filling out the form here (if eligible) and place a new order.
4. Do you refund international shipping charges?
- Shipping and handling fees are non-refundable.
- Solino home will not be responsible for any costs incurred on international returns.
5. Do you offer a warranty on your products?
At Solino Home, we work towards providing you the highest quality products that, if cared for well, are designed to last for a long time. We only offer warranty on manufacturing defects, if any. In case you think your product has a manufacturing defect, please reach out to us on hello@solinohome.com and someone from our team will be happy to assist you.
Shipping
1. How much do you charge for shipping?
At Solino Home, we strive to keep our costs as low as possible so that our products are easily accessible to more customers. We provide free standard shipping for all orders across the US. Expedited or Priority deliveries have additional charges that are calculated at the time of checkout.
2. When will my shipped products be delivered?
Once ordered items are processed, you can expect delivery in:
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STANDARD |
EXPEDITED |
OVERNIGHT |
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In 3-6 business days
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2-3 business days |
1-2 business days |
Shipping Schedule:
- Monday to Friday: Orders placed before 12 PM EST will ship the same business day. Orders placed after 12 PM EST will ship the next business day.
- Weekends: Orders placed after 12 PM EST on Friday or anytime over the weekend will ship the following Monday.
- Exceptions: Shipping times may be delayed during holidays or high-volume periods by carrier partners. We’ll notify you if there are any unexpected delays.
Please Note*:
- All stated delivery times are estimates; we cannot guarantee exact shipping timelines.
- Orders totaling $0 are not recognized by our system and will not be shipped.
3. What if I need to change my shipping address?
Currently, we are unable to guarantee changes to the shipping address once an order has been placed. However, if you need to update your address, please email us at hello@solinohome.com with your order ID and the new address within 1 hour of placing your order.
We’ll do our best to accommodate your request, but please note that it may cause unexpected delays and is not always possible depending on the order status.
4. Do you ship internationally?
Yes, we do! We currently ship to several international destinations. You can reach out to us at hello@solinohome.com with your requirements, and our team will get back to you at the earliest with shipping details.
Note: Duties and taxes may apply. International returns do not include free return shipping.
5. What unit are your prices displayed in?
Currently, prices on our site and systems are in USD. Conversions to other currencies happen directly through your credit card. Solino Home is not responsible for changes in exchange rates.
With shipping, we at Solino Home, aim to provide our customers with the most efficient and cost-effective service. Amazon's multi-channel fulfillment features and trusted network of shipping carriers ensure that our products reach our customers in an organized and timely manner. Sometimes, we may also use other channel partners to make sure that the Solino customer experience is smooth and worry-free.
