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Frequently Asked Questions
Contrary to popular belief, it is very easy to take care of linen. Great quality linen products (like ours) can be machine or hand-washed. Simply use a mild soap with lukewarm or cold water and avoid bleaching. Tumble dry on low heat or remove from dryer when slightly damp and air-dry by laying them flat or hanging.
There is no need to iron linen products (unless you want to!) – we love the inherent creases that give it a soft, dreamy feel. To make things better, linen even gets more absorbent and softer over time – making it more durable as it ages!
No – on the contrary, linen is a wonderful, no-fuss natural fabric that needs no special soap, bleach or detergent. It can be machine or hand-washed and does not require dry-cleaning. For the most part, it does not even require ironing – its natural creases only add to its beauty, giving it a distinct character.
At Solino Home, we take great care to test our product batches before sending them out to ensure that the colors don’t run. Since linen is woven from a natural fiber, each product may behave differently. Hence, you may allow for 3-5% shrinkage.
Extracting linen fibers from the flax plant is a difficult and time-consuming activity. It is also a laborious and manual process, making linen a higher priced fabric as compared to others. Having said that, we try and make our linen products as accessible as possible with our competitive pricing.
At Solino Home, every batch of products we create is unique in its own way and may have slight color or texture variations – an inherent quality of natural, handcrafted linen pieces that only add to their beauty.
At Solino Home, we take special care to ensure that our product pictures are taken in natural light and are high quality to show minute details and true colors. However, you may find subtle differences in texture and color depending on how the natural linen fibers and manufacturing process affect the final products and due to color settings on different screens.
We’re more than happy to assist you with any queries that you may have. Please get in touch by writing an email to us on email@example.com
We’re always innovating and coming up with new things at Solino Home and we’d love to keep you updated! Just click over to our Newsletter section and subscribe to the Solino Home Newsletter.
Absolutely. We welcome opportunities to partner and grow with customers and other businesses that share our values and love for linen. For any business inquiry, please get in touch with us on firstname.lastname@example.org.
You can pay through all major credit cards and PayPal on our website.
Sales tax varies from state to state in the US and will be applied and charged accordingly. Once you place your order, you can enter your billing address and check the total amount including sales tax. For international orders, duties and taxes will be levied as applicable.
If you wish to cancel your order, you can do so by sending us an email on email@example.com within 30 minutes of placing it. If you want to add more items, you can always place an additional order. We cannot remove items from an existing order – you can return items bought from our website within 14 days. For more information, check our return policy.
We do not provide gift-wrapping at this time. However, all our products come in a beautifully put together brown box with an elegant twine so that every receiver – no matter who it is, feels special when they receive a product from Solino Home.
At Solino Home, we strive to keep our costs as low as possible so that our products are easily accessible to more customers. We provide free standard shipping for all orders across the US. Expedited or Priority deliveries have additional charges that are calculated at the time of checkout.
For international shipping, just enter your address in our checkout section to find out if we ship to your location along with the charges. If you don’t find what you’re looking for, send us an email on firstname.lastname@example.org and someone from our team will get in touch with you!
*Note – Solino Home is not responsible for shipping and handling fees on international returns.
Once ordered items are in stock and available, you can expect delivery:
STANDARD: In 3-6 business days
EXPEDITED: 2-3 business days
PRIORITY: 1-2 business days
- Monday to Friday: Orders placed before 12 pm EST should ship out the same business day. Orders placed after 12 pm EST will be shipped on the next business day
- Weekends: All orders placed after 12 pm EST on Friday or anytime over the weekend should ship out on the following Monday
*Stated times are estimated and we cannot guarantee the exact timeline for an order to be shipped
*Orders totaling $0 are not recognized by our system and will not be shipped.
Currently there is no provision for order address change once it’s placed. We request you to email us with your order ID and the new address on email@example.com .
We’ll try our best to change it however it can lead to unexpected delays.
Yes, we do! We ship to several destinations currently. To check whether we ship to yours, just enter your address in our checkout section. Please account for additional taxes and duties that may be applicable. If you don’t find your location, please get in touch with us on firstname.lastname@example.org and we’ll try our best to get you the best!
At this time, we don’t offer free return shipping on international returns and exchanges.
Currently, prices on our site and systems are in USD. Conversions to other currencies happen directly through your credit card. Solino Home is not responsible for changes in exchange rates.
With shipping, we at Solino Home, aim to provide our customers with the most efficient and cost-effective service. Amazon's multi-channel fulfillment features and trusted network of shipping carriers ensure that our products reach our customers in an organized and timely manner. Sometimes, we may also use other channel partners to make sure that the Solino customer experience is smooth and worry-free.
Our team and third party fulfilment partners work to ensure we keep up with the promised delivery timeframes. However, due to the ongoing pandemic there are supply chain & shipping disruptions beyond our control which may affect the delivery timelines in certain cases. Kindly reach out to our team on email@example.com for more information.
We recommend you order products in advance for a smooth and hassle free experience.
At Solino Home we stand behind our products and look to delight our customers. However, if you are not satisfied due to any reason and would like to exchange or return a product, we’ll gladly assist you in order to make things right.
1. We offer a 30 day exchange policy for products bought on our website
2. For other channel partners, we follow their individual guidelines on returns and exchanges. We don’t directly accept returns or exchanges on products purchased by third-party websites. However, you can always contact the particular website for assistance on their policy
3. All ‘sale’ products are non-returnable
4. Once used, products cannot be returned
5. All items being returned must be folded and in their original individual packaging.
All returns should be authorized beforehand. To initiate a return or exchange, send us an email on firstname.lastname@example.org along with your order ID and our customer service desk will assist you.
We offer returns on almost everything except:
1. Individual items that were bought as part of a set
2. Items that have been washed or removed from the original packaging
3. Items purchased at a sample sale
4. Solino Home reserves the right to reject returns sent or communicated beyond the stipulated time period or for products that are not in the same condition in which they were received.
1. Shipping and handling fees are non-refundable. Solino home will not be responsible for any costs incurred on international returns.
At Solino Home, we work towards providing you the highest quality products that, if cared for well, are designed to last for a long time. We only offer warranty on manufacturing defects, if any. In case you think your product has a manufacturing defect, please reach out to us on email@example.com and someone from our team will be happy to assist you.
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