Frequently Asked Questions
Orders & Payments
At Solino Home, we strive to keep our costs as low as possible so that our products are easily accessible to more customers. We provide free shipping all over the US for orders over $25. Expedited or Priority deliveries have additional charges that are calculated at the time of checkout.
For international shipping, just enter your address in our checkout section to find out if we ship to your location along with the charges. If you don’t find what you’re looking for, send us an email on firstname.lastname@example.org and someone from our team will get in touch with you!
*Note – Solino Home is not responsible for shipping and handling fees on international returns.
Once ordered items are in stock and available, you can expect delivery:
|In 3-6 business days||2-3 business days||1-2 business days|
- Monday to Friday: Orders placed before 12 pm EST should ship out the same business day. Orders placed after 12 pm EST will be shipped on the next business day
- Weekends: All orders placed after 12 pm EST on Friday or anytime over the weekend should ship out on the following Monday
*Stated times are estimated and we cannot guarantee the exact timeline for an order to be shipped
*Orders totaling $0 are not recognized by our system and will not be shipped
*All our orders are usually processed within 24 hrs.
Currently there is no provision for order address change once it’s placed. We request you to email us with your order ID and the new address on email@example.com. We’ll try our best to change it however it can lead to unexpected delays.
Yes, we do! We ship to several destinations currently. To check whether we ship to yours, just enter your address in our checkout section. Please account for additional taxes and duties that may be applicable. If you don’t find your location, please get in touch with us on firstname.lastname@example.org and we’ll try our best to get you the best!
At this time, we don’t offer free return shipping on international returns and exchanges.
Currently, prices on our site and systems are in USD. Conversions to other currencies happen directly through your credit card. Solino Home is not responsible for changes in exchange rates.
With shipping, we at Solino Home, aim to provide our customers with the most efficient and cost-effective service. Amazon's multi-channel fulfillment features and trusted network of shipping carriers ensure that our products reach our customers in an organized and timely manner. Sometimes, we may also use other channel partners to make sure that the Solino customer experience is smooth and worry-free.